Informativa sui rimborsi

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aboutus@jansnoea.store. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aboutus@jansnoea.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aboutus@jansnoea.store.

Thank you for shopping at jansnoea.store, operated by YWRATC LLC. We want you to be fully satisfied with your purchase of handbags, belts, hats, and other accessories. This Return & Refund Policy outlines the terms for returning or exchanging items, ensuring a clear and fair process for all customers. By making a purchase, you agree to these terms.
1. Eligibility for Returns
To qualify for a return, exchange, or refund, items must meet the following conditions:
Timeframe: Return requests must be initiated within 30 days of the delivery date (as confirmed by tracking information).
Condition: Items must be unused, unworn, and in their original condition with all tags, packaging, and accessories (e.g., dust bags, care cards, hardware) intact. Products showing signs of wear, damage, or alteration (e.g., resized belts, modified hats) will not be accepted.
Exceptions: The following items are non-returnable unless defective or damaged upon arrival:
Customized or personalized items (e.g., monogrammed handbags, engraved belts).
Final sale items (clearly marked as "Final Sale" on the product page).
2. How to Initiate a Return
Follow these steps to process a return:
Contact Us: Email our customer service team at aboutus@jansnoea.store or call +1 562-574-4009 with your order number, photos of the item (including packaging), and the reason for return.
Receive Approval: We will review your request within 2 business days. If approved, you will receive a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Ship the Item: Package the item securely, include the RMA number on the outside of the package, and ship it to the address provided in your approval email. You are responsible for return shipping costs unless the return is due to our error (e.g., defective item, wrong product shipped).
3. Inspection & Processing
Upon receiving your returned item, our team will inspect it to verify eligibility (condition, packaging, etc.).
Approved Returns: If the return is approved, we will process a refund to your original payment method within 5–7 business days. Refunds include the item price and applicable taxes but exclude original shipping costs (unless the return is due to our error).
Rejected Returns: If the item does not meet eligibility criteria, we will notify you and may either:
Return the item to you (at your expense); or
Offer a partial refund (at our discretion) to account for damage or missing components.
4. Exchanges
If you wish to exchange an item (e.g., for a different size, color, or style), follow the return process above and specify your exchange request in your initial contact. Exchanges are subject to product availability.
If the new item costs more than the original, you will be invoiced for the difference.
If the new item costs less, we will refund the difference to your original payment method.
5. Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item (e.g., wrong size, color, or product), please notify us within 48 hours of delivery with:
Your order number.
Clear photos of the issue (e.g., defects, damage, or incorrect item) and packaging.
We will arrange for a replacement to be shipped at no additional cost, or issue a full refund (including original shipping costs) at your preference. Do not ship the item back until instructed—we may require the defective item to be returned, but we will cover return shipping fees.
6. Refund Timelines
Credit/debit card refunds: Typically appear on your statement within 5–10 business days, depending on your bank’s processing time.
PayPal or other digital payment refunds: May reflect in your account within 3–5 business days.
7. Order Cancellations
To cancel an order, contact us immediately at aboutus@jansnoea.store or +1 562-574-4009. Orders can be canceled free of charge only if they have not yet been processed for shipment. Once processing begins (usually within 1–2 business days), cancellations may incur a 10% restocking fee to cover handling costs.
8. Modifications to This Policy
YWRATC LLC reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page with the "Last Updated" date revised. Your continued use of jansnoea.store after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
For questions about returns, exchanges, or refunds, please reach out to our team:
Phone: +1 562-574-4009
Email: aboutus@jansnoea.store
Mailing Address: YWRATC LLC, 3190 S Vaughn Way, Ste 562, Aurora, CO 80014
We appreciate your understanding and are committed to ensuring a positive shopping experience.
— The jansnoea.store Team